John Bennette

Hi, I’m John Bennette – Technologist, Problem-Solver, and Lifelong Learner

BA degree from Eastern Oregon University
Technology is more than a profession to me—it’s a passion. From IT support to AI-driven solutions, I thrive on using technology to solve complex problems, optimize processes, and create meaningful change. My journey has taken me through various disciplines, blending computer science, environmental studies, and psychology, giving me a well-rounded approach to problem-solving and innovation.

My Journey Into Technology

My path into the tech world wasn’t conventional. I’ve always been curious about how things work, which led me to explore everything from hardware troubleshooting to AI applications. I started with IT support, troubleshooting networks, hardware, and security concerns. Over time, I transitioned into a data-driven mindset, leveraging AI and machine learning to optimize workflows and improve decision-making.

Bridging Technology & Human Understanding

With a background that includes environmental science and psychology, I believe technology should serve people in practical and ethical ways. My work isn’t just about making systems run efficiently—it’s about making them more intuitive, accessible, and sustainable.I see AI, automation, and emerging tech as tools to enhance human decision-making, not replace it. This philosophy drives my commitment to designing and working with tech solutions that integrate seamlessly into everyday life.

My Skills

I believe in the fact that learning never stops and I am interested in learning new technologies and programming languages that will help me design and develop a better output in less time. My skills include:

  • IT & Technical Support
  • AI & Data-Driven Solutions
  • Python
  • Cybersecurity & Risk Management
  • Critical Thinking & Innovation

Experience

June 2020 to June 2021

Oregon Health Authority / Galt Foundation

ISS3 Tier 1/Operations Analyst 2/Service Desk

  • Performed tech support triage for desktop, network, and security issues across multiple systems.
  • Solved software and hardware problems for diverse clients using documented processes and logical troubleshooting.
  • Promoted process efficiency and workflow improvements through troubleshooting documentation.
December 2018 to August 2019

Oregon Youth Authority / Galt Foundation

ISS3 Tier 1/Service Desk

  • Provided large-scale technical support for state agencies, managing high-volume ticket systems.
  • Maintained asset management of datacenter infrastructure while adhering to organizational policies.
  • Delivered excellent customer service by troubleshooting diverse client needs.
November 2013 to November 2015

Hewlett Packard

IT Support Specialist

  • Supported IT asset management and provided remote and on-site technical assistance.
  • Prepared technical documentation and trained users on software tools.